Manuel d'utilisation / d'entretien du produit WDBGMT0010BAL du fabricant Western Digital
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External P ortable My Passport ® Slim ™ Portable Hard Drive User Manual My Passport Slim User Manual.
ii WD Service and Support Should you encounter any problem, please give us a n o pp o rtu n it y t o a dd res s i t b ef o re re tur ni ng this product. Most technical sup port questions can be answered thr ough our know ledge base or email supp ort service at http://s uppo rt.
MY P ASSPORT SLIM USER MANUAL T ABLE OF CONTENTS – iii T able of Contents WD Servic e and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing O nline Su pport . . . . . . . . . .
MY P ASSPORT SLIM USER MANUAL T ABLE OF CONTENTS – iv Changing Yo ur Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Turning Off the Driv e Lock Fe ature. . . . . . . . . . . . . . . . .
MY P ASSPORT SLIM USER MANUAL TA B L E O F C O N T E N T S – v B Compliance and W arranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Regulato ry Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MY P ASSPORT SLIM USER MANUAL ABOUT Y OUR WD DRIVE – 1 About Y our WD Dr ive W elcome to yo ur My Passport ® Slim ™ portable hard driv e. This drive offers high capacity in a sl eek portable device.
MY P ASSPORT SLIM USER MANUAL ABOUT Y OUR WD DRIVE – 2 WD Drive Utilit ies ™ software —Register yo ur drive, set the drive sleep timer , run diagn ostics a nd more using the WD Drive Utilities software. USB-power ed —P owered directly from the US B port o n yo ur PC.
MY P ASSPORT SLIM USER MANUAL ABOUT Y OUR WD DRIVE – 3 Operat ing Syste m Compatib ility Y our My Passpo rt Slim drive and the WD Driv e Utilities and WD Se curity software are compa tible wit h the.
MY P ASSPORT SLIM USER MANUAL ABOUT Y OUR WD DRIVE – 4 Power/Activity LE D The power/activity LED sho ws the drive’ s power state as follows: USB 3.0 Interfac e USB 3.0 supports data transfer rates up to 5 G b/s. USB 3.0 is backward compatible with USB 2.
MY P ASSPORT SLIM USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 5 Connecting the Drive and Getting Started This cha pter provides instructions for conn ecting the drive and installing the WD Drive Utilities, W D Security , and W D SmartW are so ftware on your computer .
MY P ASSPORT SLIM USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 6 Getti ng Sta rted with th e WD So ftware 1. D ouble-click the WD Apps Setup file that appears in the listing for the drive in your computer’ s file management ut ility to display the WD Apps Setup Wizard: 2.
MY P ASSPORT SLIM USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 7 6. W ait for the installation to complete: 7. When the installation comp letes, click Finish to exit the WD Apps Setup Wizard: 8.
MY P ASSPORT SLIM USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 8 Figure 4. WD Drive Util ities Scre en Figure 5. W D Security Sc ree n.
MY P ASSPORT SLIM USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 9 9. The W D SmartW are Pro software upgrade ex tends the backup function to non-W D drives, unsupported WD drives, a nd a remo te Dr opbox folder .
MY P ASSPORT SLIM USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 10 e. C lic k OK to display the Select Backup Sour ce and Backup T ar get screen: Note: At this point, t he WD SmartWare Pro software is installed .
MY P ASSPORT SLIM USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 11 • After configur ing your Dropbox acco unt for access by the WD SmartWar e Pro software, the Dropbox icon signifie s that the back up source device w ill be your remote Dr opbox folder : b.
MY P ASSPORT SLIM USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 12 12. Click Next on the Select Backup Source and Backup T arget screen to display the Select B ackup Plan screen: 13.
MY P ASSPORT SLIM USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 13 14. On the initial Se lect Backup Frequency screen: a. Se le ct t he opti on for w hen you wan t to scan the back up sourc.
MY P ASSPORT SLIM USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 14 Figure 7. Initial Backup Screens Initial File Backup Screen Initial Category Backup Screen Note : The initial Backup scr eens only app ear one tim e—whe n you instal l the WD SmartW are softwar e on your computer .
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 15 WD SmartW are Software Functional Ov erv iew This chapter provides a brief functional overview of the WD SmartW are software.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 16 Note: In a ddition to t he deta iled Help tab info rmation, eac h WD SmartW are displa y pr ovid es easy a ccess to ab br eviated online help to q uickl y guide you t hrough your back up, retrieve, a nd setting s tasks.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 17 Fi gur e 8. Hom e T ab Di sp lay Backup Source Content Gauge Backup T arget Content Gauges Backup Source Device Select o.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 18 T able 1. Home T a b Functional Description Display Component Description Acti vation c ode r equir ed icon Not shown in.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 19 Backup sou rce co n tent gau ge The conten t gauge f or the sel ected ba ckup sour ce device shows all of the fi les tha.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 20 Backup sou rce d evice selec tor When the c omputer opt ion is sel ected, li sts all of your comp uter’ s inte rnal hard driv es, har d drive part itio ns, and d ir ect-at tached drives that ar e available as a b ackup sour ce device.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 21 Backup tar get devi ce icon (conti nued) Right-cl ickin g a dir ect-attached dr ive icon disp lays a me nu with th e fol.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 22 Device d isplay s croll pointe rs Not shown in Figur e 8 on page 17: One inst allati on of the WD Smart W are soft war e supports as many exte rnal de vic es as you sys tem can ha ndle.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 23 Backup T ab D isplays The WD SmartW are software pr ovides one of two differ e nt Backup tab displays, depending on how .
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 24 T a ble 2. Backup T a b Functional Descrip tion Display Component Description Advanc ed backup are a In cat egory mode, the initi al/defau lt conf igurati on of the WD S martWare softw are is to ba ck up al l categ orie s of you r files .
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 25 Ret rie ve T a b Dis pla ys Three WD SmartW a r e softwar e Retrieve tab displays gui de you thr ough the tasks for find.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 26 Fig ure 10 . Ret rieve T ab Di splays T able 3. Retrieve T ab Functional Description Display Component Description Backed Up V olumes sele ction box Lists th e backed up volumes tha t are ava i lab le to ret riev e files fr om on the sel ected backup tar get devic e.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 27 Retr ieve destin ation option bu ttons Specify wher e you want t o copy the fil es r etrieve d fr om the select ed backu p tar get device: • T o the Origin al Places copies the retrieved fi les to th e same locatio n th at they wer e bac ked u p fr om.
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 28 Setting s T ab Display See Figu re 11 and T able 4 for a brief functional descrip tion of the S ettings tab display .
MY P ASSPORT SLIM USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 29 Help T ab Display The WD SmartW are Help tab display pr ovides quick access to Lear ning Center topics and li nks to online support services. See Figu re 12 and T able 5 for a brief functional descrip tion of the Hel p tab display .
MY P ASSPORT SLIM USER MANUAL BACKING UP FILES – 30 Backing Up Files This chapte r includ es the follow ing top ics: How the B ackup Function W or ks Backing Up F iles How th e Backup F unction W or.
MY P ASSPORT SLIM USER MANUAL BACKING UP FILES – 31 • S electi ng the Dr opbox op tion displ ays the Dropbox icon to si gnify tha t the backup source devi ce will be a remote Dropbox folder : b.
MY P ASSPORT SLIM USER MANUAL BACKING UP FILES – 32 b. Se le ct t he Hourly , Daily , or Month ly option and use the check boxe s and selection boxes to schedule y our backups: d. C lick OK to save your sched ule and close the Set Backup Frequency dialog .
MY P ASSPORT SLIM USER MANUAL BACKING UP FILES – 33 b. C lick Ad vanced View to open the backup by cate gories selectio n box and veri fy that the check boxes for all six categories are selected: c. Select any cleared check boxes and then click Apply Change s to create a custom backup plan and refresh the content gauges.
MY P ASSPORT SLIM USER MANUAL BACKING UP FILES – 34 b. C lick A dvanced View to open the backup by categories selection box: c. In the backup by categories selection box: • C lear the check boxes for the categories o f files that you w ant to exclude from the backup.
MY P ASSPORT SLIM USER MANUAL BACKING UP FILES – 35 9. T o b ack up all of the files and f older s on the selected ba ckup source device: a. V erify that the backup mode is file and that Ready to perform file bac kup appears at the upper - left corner of the Backup screen.
MY P ASSPORT SLIM USER MANUAL BACKING UP FILES – 36 10. T o backup sel ected files or folders from the selected backup sour ce devic e: a. V erify that the backup mode is file and that Ready to perform file bac kup appears at the upper - left corner of the Backup screen.
MY P ASSPORT SLIM USER MANUAL BACKING UP FILES – 37 11. During the backup: • A pr ogress bar and message indicate the amount of data that has been backed up.
MY P ASSPORT SLIM USER MANUAL RETRI EVIN G FILE S – 38 Retrieving Files This chapte r includ es the follow ing top ics: How the Retrieve Function W orks Retr ieving F iles How the Retri eve Fu nctio.
MY P ASSPORT SLIM USER MANUAL RETRI EVIN G FILE S – 39 • S electi ng the Dr opbox op tion displ ays the Dropbox icon to si gnify tha t the retrieve des tination will be a remote Dropbo x folder: b.
MY P ASSPORT SLIM USER MANUAL RETRI EVIN G FILE S – 40 4. On the S elect a d estinatio n for retrieved files dialo g: Created multip le back up volumes on the selec ted retrieve sour ce (bac ku p t .
MY P ASSPORT SLIM USER MANUAL RETRI EVIN G FILE S – 41 5. Click Next to dis play the Select content to retrieve ... dialog. 6. In the Retrieve So me Files se lection b ox, navigate through the folde r structure to find the files you want .
MY P ASSPORT SLIM USER MANUAL RETRI EVIN G FILE S – 42 8. During th e r etri eve: • The Retrieve scr ee n displays a pr ogr ess bar and a message indicating the amount of da ta that has been cop ied to the speci fied retrieve location. •A Cance l Retrievi ng button is available for sto pping the retrieve.
MY P ASSPORT SLIM USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 43 Locking and Unlocking the Driv e This chapte r includ es the follow ing top ics: Passwor d Pr otecting the Drive Unlocking the Dri.
MY P ASSPORT SLIM USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 44 4. Click the I understand check box to signify that you accept the risk. 5. T ype yo ur pa sswo rd in t he Choose a passwor d box, using up t o 25 characters. 6. Retype your passwor d in the V erify password box.
MY P ASSPORT SLIM USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 45 Unlocking the Driv e with the WD S ecurity or WD Drive Utilities Software Whenever you shut down and restart your computer or disc.
MY P ASSPORT SLIM USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 46 Unlocking the Driv e with the WD S martW are Software Whenever you shut down and restart your computer , or disconnect and reconne.
MY P ASSPORT SLIM USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 47 Unlocking the Driv e with the WD D rive Unlock Utility Whenever you connect your p asswor d-protected d riv e to a c ompu te r t h.
MY P ASSPORT SLIM USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 48 Chan ging Y our Pas swo r d 1. O pen the Change S ecurity dia log by click ing either: • The WD Security desktop shortcut icon i.
MY P ASSPORT SLIM USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 49 T ur ning Off the Dr ive Lock Fe ature 1. O pen the Change S ecurity dia log by click ing either: • The WD Security desktop shor.
MY P ASSPORT SLIM USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 50 Managing a nd Custom izing the Drive This chapte r includ es the follow ing top ics: Using the WD Quick View Icon Opening t.
MY P ASSPORT SLIM USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 51 Checkin g Drive St atus Y ou can see the drive capaci ty used and driv e temperature status, and find out if the drive is l.
MY P ASSPORT SLIM USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 52 Setting the Drive Sleep Time r The drive sleep timer tur ns off the power to yo ur drive after a certain period of inactivity to conserve power and minim ize long-term wear on the drive.
MY P ASSPORT SLIM USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 53 4. Click Registration to display the Registrati on dialog: 5. On the Registration dialog: a. T ype your first name in the First n ame box. b. T ype your last name in the Last name box.
MY P ASSPORT SLIM USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 54 • C omplete Drive T est The most comprehensive drive diag nostic is the complete drive test. It tests ever y sector for erro r cond itio ns, an d in se rts bad sector mar kers as requir ed.
MY P ASSPORT SLIM USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 55 WD D rive U tilitie s provides two ways to e rase yo ur dr ive, de pending on whe ther i t is locke d or not: Using the Drive E rase Function T o erase your driv e when i t is not lock ed: 1.
MY P ASSPORT SLIM USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 56 Using the WD Driv e Unlock Utility T o erase your drive when i t is locked an d you have for gotten or lost your passwor d: 1.
MY P ASSPORT SLIM USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 57 4. Click Eras e Drive to display a w arning about erasin g all of the data on the dr ive: 5. Read the war ning and select the I understand check box to signify that you accept the risk.
MY P ASSPORT SLIM USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 58 Managing a nd Custom izing the Sof twar e This chapte r includ es the follow ing top ics: Specifying the Number of Ba ckup .
MY P ASSPORT SLIM USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 59 3. On the So ftwa r e Set tin gs s cr een, cli ck Retrieve Fol der to display the Set Retrieve Folder di alog: 4. On the S et Retrieve Folder dialog : a. C lic k Br owse and use the browse function to identify the new r etrieve folder .
MY P ASSPORT SLIM USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 60 3. Click Sel ect Acco unt to display the Dr opbox Login Req uired dialog: 4.
MY P ASSPORT SLIM USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 61 Uninstalling the WD Softwa r e Use your o perating system’ s Add o r Remove Prog rams function to uninstal l the WD software fr om your computer . Uninstallin g on Windows XP 1.
MY P ASSPORT SLIM USER MANUAL USING THE DRIVE WI T H A MAC – 62 Using the Drive with a Mac The My Pas sport dr ive is fo rmatted as a sing le NTFS partition for comp atibility with updated Windows o perating s ystems.
MY P ASSPORT SLIM USER MANUAL T ROU BLES HOOTIN G – 63 T r oubleshooting This chapte r includ es the follow ing top ics: Installing, Partit ioning, and Formatting the Drive Frequentl y Asked Quest i.
MY P ASSPORT SLIM USER MANUAL T ROU BLES HOOTIN G – 64 Q: Why is the data transfer rate slow? A: Y our system may be operating at USB 1.1 speeds due to an incorr ect driver installation of the USB 3.0 or USB 2.0 adapter card or a sy stem that does not support USB 3.
MY P ASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER – 65 Installing the SES Driver If yo u do no t inst all the WD so ftwa re, you should inst all the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardwar e popup wizard fr o m displaying every time you connect your My Pa ssport dr ive to your computer .
MY P ASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER – 66 4. Select Inst all th e softw ar e automa tically and click Next : 5. When the installation comp letes, click Finish :.
MY P ASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER – 67 Installing t he Driver Manually If your computer is not connected to the Internet, install the driver manuall y: 1. O n the Found New Hardwar e Wizard s creen, select No, not this time to inh ibi t a connection attempt to Windows Update: 2.
MY P ASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER – 68 d. C lick Next : 5. When the installation comp letes, click Finish :.
MY P ASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER – 69 Installing on Windows V ista Computers After connecting t h e drive as shown in F igur e 3 on page 5, the Found New Har dware screen d isplays. Note: If Au toplay i s enabled, two additi onal scr eens might appear at the same time as the Foun d New Hard war e scree n.
MY P ASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER – 70 Installing t he Driver Manually If your computer is not connected to the Internet, install the driver manuall y: 1. O n th e Fo u nd Ne w H a rdw are w iz ard s cre en , c l ic k Locate and instal l driv er soft war e : 2.
MY P ASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER – 71 4. Brows e to Computer and: a. Doub le-clic k the M y Passpo rt driv e. b. Doub le-clic k the Ext ras folde r .
MY P ASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER – 72 Installing on Windows 7 and Win dows 8 Computers After connecting t he drive as shown in F igur e 3 on page 5 or , use the Windows Computer Management utility to install the SES driver: 1.
MY P ASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER – 73 3. Click Browse my com puter for d river softw are . 4. Brows e to Computer , double-cli ck the My Pa ssport dr ive, double-click the Extras folder , and select WD SES Device Drive r : 5. Click Next .
MY P ASSPORT SLIM USER MANUAL COMPLIANCE AND W ARRANTY INFORMATION – 74 Compliance and W arranty Information This a ppendix includes the foll owing topics: Regulatory Co mpliance Envir onmental Comp.
MY P ASSPORT SLIM USER MANUAL COMPLIANCE AND W ARRANTY INFORMATION – 75 CE Compliance Fo r Europe Marking by the CE sy mbol indicates compliance of thi s system to the appli cable Council Directi ves of the European Union, including the EMC Dir e ctive (2004/108/EC) and the Low V oltage Directive (2006/95/EC).
MY P ASSPORT SLIM USER MANUAL COMPLIANCE AND W ARRANTY INFORMATION – 76 Limited W arranty WD warrants that the Product, in the course of its normal use, will for the term defined below , be free from defects in materia l and workmanship and will conform to WD’ s specific ation therefor .
MY P ASSPORT SLIM USER MANUAL INDEX – 7 7 Index A Acces sories , optiona l 3 Activation c ode required icon 18 Advanced backup area, Backup tab dis- plays 23 , 24 Alerts, flashing ic on 51 B Backed .
MY P ASSPORT SLIM USER MANUAL INDEX – 7 8 File His tory butt on 28 Flashing icon alerts 51 Free trial countdown i con 22 Full media scan 54 G GNU gen eral public licen se 76 GPL s oftware 76 H Handl.
MY P ASSPORT SLIM USER MANUAL INDEX – 7 9 ackup Plan screen 12 Backup F requency screen 12 , 31 Backup Source and Ba ckup Target screen 10 Service 75 Set Backup F requency button 23 , 25 , 31 File H.
Information furnished by WD is believed to be accurate and reli able; however , no responsibili ty is assumed by WD for its use nor for any infrin gement of patents or other rights of thir d parties which may result from it s use. No license is granted by implication or otherwise under any pate nt or patent rights of WD.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Western Digital WDBGMT0010BAL c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Western Digital WDBGMT0010BAL - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Western Digital WDBGMT0010BAL, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Western Digital WDBGMT0010BAL va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Western Digital WDBGMT0010BAL, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Western Digital WDBGMT0010BAL.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Western Digital WDBGMT0010BAL. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Western Digital WDBGMT0010BAL ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
