Manuel d'utilisation / d'entretien du produit Dual WAN Gigabit Load Balance du fabricant TP-Link
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TL-R4299G Dual-WAN SMB Broadband Router Rev: 1.0.3 1910010055.
COPYRIGHT & TRADEMARKS Specifications are subjec t to change without notice. is a registered trademark of TP-LINK TECHNOLOGIES CO., LTD. Other brands and product names are trade marks or registered trademarks of t heir respective holders.
FCC STATEMENT This equipment has been tested and found to comply wi th the limits for a Class B digital device, pursuant to part 15 of the FCC Ru les. These limits are designed to pr ovide reasonable protectio n against harmful interference in a residential installation.
Package contents The following contents should be found in your box: ¾ One TL-R4299G Dual-WAN SMB Broadband Ro uter ¾ One power cord for TL-R4299G Dual-WAN SMB Broadband Ro uter ¾ One Resource CD f.
CONTENTS Chapter 1. Introduc tion ........................................................................................ 1 1.1 Overview of the Router .................................................................................................. 1 1.
4.6.5 Screen ......................................................................................................................... ... 47 4.7 Static Routing ..........................................................................................
TL-R4299G Dual-WAN SMB Broadband Router User Guide 1 Chapter 1. Introduction Thank you for choosing TL-R4299G Dual-WAN SMB Broadband Router! 1.1 Overview of the Router The TL-R4299G Dual-WAN SMB Broad.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 2 ¾ Supports UPnP, Dynamic DNS, Stat ic Routing, VPN pass-through ¾ Supports Traffic Statistics ¾ Supports ICMP-FLOOD, UDP-FLOOD, TCP-SYN-FLOOD filter ¾ Ignores Ping packets from WAN or LAN ports ¾ Supports firmware upgrade ¾ Supports Remote and Web management 1.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 3 The front panel contains the following features. (Viewed from left to right) ¾ Reset: Use the button to restore the router to the factory defaults.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 4 ¾ Operating Humidity: 10% ~90%RH, Non-condensing ) Note: Do not use this product near water, for exampl e, in a wet basement or near a swimming pool. Avoid using this product during an el ectrical storm.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 5 Chapter 3. Quick Installation Guide After connecting the TL-R4299G router into your network, you should confi gure it. This chapter describes how to configure t he basic functions of your TL-R4299G Dual-WAN SMB Broadband Router.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 6 Figure 3-2 Step 3: In the next screen, select General tab, highlight Internet Protocol (TCP/IP), and then click the Properties button.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 7 Step 4: Configure the IP addr ess as shown in Figure 3-4. After that, click OK . Figure 3-4 ) Note: You can c onfigure the PC to get an IP address manually, select “Obtain an IP address automatically” and “Obtain DNS server addre ss automatically” in the screen above.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 8 If the result displayed is similar to the screen shown below, it means that your PC has not connected to the Router.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 9 Figure 3-7 ) Note: If the above screen ( Figure 3-7) does not prompt, it means t hat your web-browser may be set to a proxy. Choose Tools menu → Internet Options → Connections → LAN Settings , in the screen that appears, cancel the Using Proxy checkbox , and click OK to finish it.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 10 ) Note: The router supports three popular ways to connect to Internet. Please select one compatible with your ISP, if you are given anothe r way not listed here, refer to Netw ork → WAN for detailed list.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 11 Chapter 4. Configuring the Router This User Guide recommends using the “Quick Installation Guide” for first-time installation.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 12 Figure 4-1 ¾ LAN - This field displays the current informat ion for the LAN, including the “MAC addre ss”, “IP address” and “Subnet Mask”.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 13 4.2 Quick Setup Please refer to chapter 3"Quick Installation Guide" . 4.3 Network Choose menu “ Network ”, the next submenus are shown below: Figure 4-2 Click any of them, and you will be able to c onfigure the corresponding function.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 14 DHCP sever will not take effect, until they are re-configured. Besi des this, the Virtual Server and DMZ Host may change accordingly at the same time, you’d better re-configure it as well.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 15 Figure 4-4 ¾ interior network: When the WAN is connecti ng with a LAN, you can select the option, and enter the LAN IP addresses in t he field, then the WAN port will only transmit the traffic whose destination IP address are contained in the field.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 16 applications. If you can not get the IP address normally, you c an choose this option. (You don’t need select this option generally). ¾ Ingress Bandwidth: Enter the bandwidth for ingre ss traffic.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 17 (Optional). ¾ Secondary DNS - Type another DNS address in dotted-decimal notation provided by your ISP if provided (Optional). ¾ Ingress Bandwidth: Enter the bandwidth for ingre ss traffic. ¾ Egress Bandwidth: Enter the bandwidth for egress traffic.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 18 ) Note: 1) If you want your Internet connection to re main active at all times, enter 0 in the Max Idle Time field. Otherwise, enter the number of minutes you want to hav e elapsed before your Inte rnet connection terminates.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 19 Figure 4-7 ¾ MTU Size- The default MTU size is 1492 bytes, whic h is usually fine. For some ISPs, you need modify the MTU. This shoul d not be done unl ess you are sure it is necessary for your ISP.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 20 4. BigPondCable If your ISP provides BigPond Cable (or H eart Beat Signal) connection, please select BigPond Cable option. Figure 4-8 ¾ User Name/Password - Enter the User Name and Password provided b y your ISP.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 21 after a specified period of the Internet connectivity ( Max Idle Time ). If your Internet connection has been terminat ed due to inactivity, Connect on Demand enables the router to automatically re-establish your connection as soon as you attempt to access the Internet again.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 22 Figure 4-9 ¾ User Name/Password - Enter the User Name and Password provided b y your ISP. These fields are case-sensitive. ¾ Connect on Demand - You can configure the router to disconnect your Internet connection after a specified period of the Internet connectivity ( Max Idle Time ).
TL-R4299G Dual-WAN SMB Broadband Router User Guide 23 enter the number of minutes you want to have elapsed before your Internet connection terminates. ¾ Connect Automatically - Connect automatically after the r outer is disconnect ed. To use this option, click the radio button.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 24 Figure 4-10 ¾ User Name/Password - Enter the User Name and Password provided b y your ISP. These fields are case-sensitive. ¾ Connect on Demand - You can configure the router to disconnect your Internet connection after a specified period of the Internet connectivity ( Max Idle Time ).
TL-R4299G Dual-WAN SMB Broadband Router User Guide 25 enter the number of minutes you want to have elapsed before your Internet connection terminates. ¾ Connect Automatically - Connect automatically after the r outer is disconnect ed. To use this option, click the radio button.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 26 ¾ Destination IP Address for Ping - Enter the correct IP address that really existed on the WAN network. For exam ple: 202.96.134.188. ¾ By DNS Query - Detect whether Internet connection is online or not by sen ding query packet to DNS Server.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 27 ISPs. For example, you can s pecify some packets prior forw arding from WAN port 1, which depend on specified source or destination IP addresses. Figure 4-13 ¾ Enable/Disable WAN - Enable the WAN port you want to use, then click Save t o m a k e i t effective.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 28 Figure 4-14 Click Save . To add additional rules, repeat steps 1-3. Other configurations for the entries as shown in Figure 4-20 : C lick the Delete button to delete the entry. Click the Enable All button to enable all the entries.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 29 Figure 4-15 ¾ On Fastest-Session - If you select the option, the data will be transmited through one of the WAN ports which connect the WAN much quicker than the other. • Faster age for Speed-Detect-Table - Faster timeouts for the entries in Speed-Detect-Table.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 30 • Age for IP-Pairs-Table - Normal timeouts for the entries in Paired-IP-first Table. During the time, if an entry has never been used, the entry will be deleted from the Paired IP Table. • Obliged age for IP-Pairs-Table - The maximal timeouts for the entries in IP-Pairs-Table.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 31 Enabled. ¾ Flow Control - This displays whether the Flow Cont rol is Enabled, "Enabled" means the function is enabled, "Disabled" means the function is't enabled.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 32 Figure 4-18 ¾ DHCP Server - Enable or disable the DHCP server. If you disable the Server, you must have another DHCP server within your network or else you must manually configure the computer. ¾ Start IP Address - This field specifies the first addre ss in the IP address pool.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 33 update the information. Figure 4-19 ¾ Client Name - This field displays the name of the DHCP client ¾ MAC Address - This field displays the MA C address of the DHCP client ¾ Assigned IP - This field displays the IP address that the router has allocated to the DHCP client.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 34 Figure 4-21. Step 2: Enter the MAC address, IP address and select Status as shown in the screen below. Figure 4-21 Step 3: Click the Save button when finished. ) Note: 4) If you want to add more than one reserved IP, please go to step 1 to continue.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 35 Virtual servers can be used for setting up public se rvices on your LAN, such as DNS, Email and FTP. A virtual server is defined as a service port, an d all requests from Internet to this service port will be redirected to the computer specified by the server IP.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 36 Figure 4-24 Step 3: After that, select Enable t o make the entry take effect. Step 4: Click Save button to save the configuration. ) Note: 6) If you want to add more than one reserved IP, please go to step 1 to continue.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 37 Figure 4-25 ¾ Trigger Port - This displays the port for outgoing traffic. An outgoing connection using this port will "Trigger" this rule. ¾ Trigger Protocol - This displays the protocol used for Trigger Ports, either TCP , UDP , or All (all protocols supported by the router).
TL-R4299G Dual-WAN SMB Broadband Router User Guide 38 Figure 4-26 Step 3: After that, select Enabled to make the entry take effect. Step 4: Click Save button to save the configuration. ) Note: 1) If you want to add more than one reserved IP, please go to step 1 to continue.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 39 Figure 4-27 To assign a computer or server to be a DMZ server: Step 1: Click the Enable radio button Step 2: Enter the local host IP address in the DMZ Host IP Address field Step 3: Click the Save button.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 40 ¾ Protocol - This displays the protoc ol for the application. ¾ Internal Port - This displays the Internal port, wh ich the router opened for local host. ¾ IP Address - The UPnP device that is cu rrently accessing the router.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 41 Figure 4-30 ¾ Enable Firewall - Enable the general firewall switch or not. ¾ Enable IP Address Filtering - Enable the IP Address Filteri ng or not. There are two default filtering rules, please select the rule for your need.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 42 Figure 4-31 ¾ Effective Time - This is the time or the range of time fo r the entry to take effect. For example, 1800 - 2200, it means that the entry will take effect from 18:00 to 22:00. ¾ LAN IP - This is the LAN IP address or the ran ge of LAN IP addresses in dotted-decimal notation format.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 43 Step 2: Click Add New… / Modify shown in Figure 4-31, you will see a new screen shown in Figure 4-32. Step 3: Enter the “ Effective time ” that the rule will take effect as shown in Figure 4-32.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 44 4.6.3 Domain Filtering Choose menu “ Security → Domain Filtering ”, you can configure the Doma in filtering rule in the next screen (shown in Figure 4-34).
TL-R4299G Dual-WAN SMB Broadband Router User Guide 45 Figure 4-35 Step 5: Finally, click Save to make the rule take effect. Step 6: Go to Step 2 to complete the other rules continually.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 46 Figure 4-37 ¾ MAC Address - .This is the PC’S MAC address which is controlled by the rule, its format of is XX-XX-XX-XX-XX-XX (X is any hexadecimal di git). For example: 00-0E-AE-B0-00-0B. ¾ Description - This is the description about t he PC, Fox example: John’s PC.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 47 Figure 4-38 Step 4: Finally, click Save to make the rule take effect. Step 5: Go to Step 2 to complete the other rules continually.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 48 Figure 4-40 ¾ Region - This option used to select the specifica lly area from which the packets will be monitored by the next settings.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 49 • Port Scan - During the specific time, if a computer (identified by a particular source IP address) transmits TCP SYN packets to another computer's (identif ied by a destination IP address) ten different ports, then the source IP address will be deemed to make Port Attacks.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 50 ACK is considered as abnorm al. And the Router will st art up the blocking function immediately. • Unknow Protocol - In IP head the protocol type fiel d, 135 and the value bigger than 135 is reserved and undefined.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 51 Figure 4-41 ¾ Destination IP Address - The “Destination IP Address” is the address of the network or host that you want to assign to a static route.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 52 Click the Delete button to delete the entry. Click the Enable All button to enable all the entries. Click the Disable All button to disable all the entries. Click the Delete All button to delete all the entries.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 53 Figure 4-45. Step 2: Enter the appropriate LAN IP Address, Max Session and then select the status. Figure 4-45 Step 3: Click the Save button. 4.8.2 Session List Choose menu “ Session Limit → Session List ”, you can view the t he information about the number of connection.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 54 4.9.1 QoS Settings Choose menu “ QoS → QoS Settings ”, you can configure the Upload Bandwidth and Downl oad Bandwidth in the next screen, their value you configure should be less than 1000000Kbps .
TL-R4299G Dual-WAN SMB Broadband Router User Guide 55 Figure 4-50 Step 3: Click the Save button. 4.10 IP & MAC Binding Choose menu “ IP & MAC Binding ”, you can see the submenus under the main menu: Binding Setting, ARP List . Figure 4-51 Click any of them, and you will be able to c onfigure the corresponding function.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 56 Figure 4-52 ¾ MAC Address - This field displays the MAC address of the controlled computer in the LAN. ¾ IP Address - This field displays the assigned IP addr ess of the controlled computer in the LAN.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 57 Figure 4-54 Step 3: Click Find button, then you will see the entry wi th the specific MAC address or IP address. Step 4: Click Back to return the previous screen. ) Note: You can click “to page” to edit the entry in the corresponding screen.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 58 Click Load to load the specific item to the IP & MAC Binding list (shown in Figure 4-52). Click Delete to load the specific item to the IP & MAC Binding list. Click the Bind All button to bind all the current items, available after enable.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 59 Step 1: Select the WAN port to configure. Step 2: Type the “User Name” and “Password” for your DD NS account. Step 3: Enter the domain name that your dynamic DNS service provider offers. Step 4: Enable DDNS, and click Save to save the current configuration.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 60 Figure 4-58 To set up for Comexe DDNS, follow these instructions: Step 1: Select the WAN port to configure. Step 2: Enter the domain name your dynamic DNS service provider offer. Step 3: Type the “User Name” and “Password” for your DD NS account.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 61 Figure 4-59 Click any of them, and you will be able to c onfigure the corresponding function. The detailed explanations for each submenu are provide d below.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 62 Figure 4-61 ¾ Mirror Config - There are three Mirror modes: Disable, Output mirror, Input mirror. T he Output/Input mirror is related to the Router. ¾ Port Mirror - This is the port linked to the mirror computer.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 63 Figure 4-63 4.12.5 Port Status Choose menu “ Switch Setting → Port Status ”, you can view the status of the LAN port in the next screen (shown in Figure 4-64).
TL-R4299G Dual-WAN SMB Broadband Router User Guide 64 4.12.6 Port VLAN Choose menu “ Switch Setting → Port VLAN ”, you can view and conf igure the VLAN table. Figure 4-65 ¾ Port - You can select them as the members of VLAN. ¾ Enable - This used to enable the corres ponding VLAN configuration.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 65 Click any of them, and you will be able to c onfigure the corresponding function. The detailed explanations for each submenu are provide d below. 4.13.1 Time Settings Choose menu “ System Tools → Time Settings ”, you can configure t he time on the screen (shown in Figure 4-67).
TL-R4299G Dual-WAN SMB Broadband Router User Guide 66 4.13.2 Firmware Choose menu “ System Tools → Firmware ”, you can update the latest version of firmware for the Router on the screen (shown in Figure 4-68). Figure 4-68 ¾ Firmw are Version - This displays the current firmware version.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 67 Figure 4-69 Click the Restore button to reset all configuration settings to their default values. ) Note: 1) The default User Name is admin. 2) The default Password is admin. 3) The default IP Address is 192.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 68 Figure 4-71 Step 2: Save the file as the appointed file (shown in Figure 4-72). Figure 4-72 To restore the Router’s settings: Step 1: Click the Browse button to locate the update file for the device , or enter the exact path to the Setting file in the text box.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 69 screen. Figure 4-73 ) Note: Some settings of the router will take e ffect only after rebooting, which include: 1) Change LAN IP Address. (Sys tem will reboot automatically) 2) MAC Clone (system will reboot automatically) 3) DHCP service function.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 70 2) The new user name and password must not exceed 14 ch aracters in length and must not include any spaces. Enter the new Password twice to confirm it. 3) You can click the Clean All button to clean all the configurations.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 71 entering that number in the box pro vided. Choose a number b etween 1024 and 65534, but do not use the number of any common service port. ¾ Remote Management IP Address - This is the current address you will use when accessing your router from the Internet.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 72 ¾ Statistics T able - This table displays the statis tics information about the traffic. IP Address MAC Address The IP address whose statistics i.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 73 Figure 4-78 ¾ Destination IP - the IP address which datagrams are sent to, such as- 202.96.134.188. ¾ ID - The number of ICMP datagrames to be sent. ¾ Source Port - The port where d atagrams are sent to, such as- 5000 ¾ Destination Port - The datagrams' di stination port, such as-6000.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 74 UDP datagram. ¾ Dete ct Result - The interval between sending datagram and recving datagr am, uint is ms. 4.13.11 IP NAT Table Choose menu “ System Tools → IP NAT Table ”, you will see the IP NAT in th e table below: Figure 4-79 ¾ Out Link - The WAN port which links the router.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 75 Appendix A: Specifications General Standards and Protocols IEEE 802.3, 802.3u , 802.3x, 802.1x TCP/IP, PPPoE, DHCP, ICMP, NAT, SNTP,HTTP,DNS Safety & Emission FCC 、 CE Two 10/100M Auto-Negotiation WAN RJ45 port.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 76 Appendix B: FAQ 1. How do I configure the router to access Internet by ADSL users? Step 1: First, configure the ADSL m odem in RFC1483 bridge model. Step 2: Connect the Ethernet cable from your ADSL modem to the WAN port on the router.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 77 2. How do I configure the router to access Internet by Ethernet users? Step 1: Login to the router, click the menu Network → WAN on the left of your bro wser, On the WAN screen, select “ Dynamic IP ” for " WAN Connection Type ", and finish it by clicking Save .
TL-R4299G Dual-WAN SMB Broadband Router User Guide 78 Figure B-4 ) Note: Your opposite side should call your WAN IP, which is displayed on the “Status” page.
TL-R4299G Dual-WAN SMB Broadband Router User Guide 79 Figure B-6 ) Note: If the above configuration takes effect, yo u should login the R outer by entrying http://192.168.1.1:88 (the router’s LAN IP address: Web Manag ement Port) in the address field of the web browser.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté TP-Link Dual WAN Gigabit Load Balance c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du TP-Link Dual WAN Gigabit Load Balance - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation TP-Link Dual WAN Gigabit Load Balance, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le TP-Link Dual WAN Gigabit Load Balance va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le TP-Link Dual WAN Gigabit Load Balance, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du TP-Link Dual WAN Gigabit Load Balance.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le TP-Link Dual WAN Gigabit Load Balance. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei TP-Link Dual WAN Gigabit Load Balance ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
